退款政策

REFUND & RETURN POLICY

At WonderLovePlay, customer satisfaction is our top priority. Because our items are processed through specialized global logistics, please review our policy regarding returns, refunds, and replacements below.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong product, please contact us within 15 days of delivery at admin@wonderloveplay.com. Please include:

• Your Order Number

• A brief description of the issue

• Clear photos or videos showing the damage, defect, or wrong item received

Once verified, we will happily send a free replacement or process a full refund to your original payment method immediately.

2. Lost Packages or Undelivered Orders

If your package tracking has not updated for more than 30 business days, or if the package is deemed lost in transit by the carrier, you are eligible for a full refund or a free reshipment.

Note: We are not responsible for packages delivered to an incorrect address provided by the buyer at checkout.

3. Change of Mind / Standard Returns

Due to the nature of our international order processing:

• We do not accept returns or refunds for buyer's remorse, wrong size ordered by mistake, or change of mind once the order has been processed and shipped.

• If you wish to cancel an order, please contact us within 2 hours of placing it. Once an order enters processing, it cannot be canceled.

4. Refund Processing

Approved refunds will be processed within 3–5 business days and automatically applied to your original credit card or payment method.

Need Assistance? Reach out to our support team at admin@wonderloveplay.com.